Dell Warranty Parts Direct
Dell Warranty Parts Direct
Discounted Dell Warranty Parts Direct (WPD) Tier 2 Program
The Computer Store has contracted with Dell to provide the Penn State community with Dell™ Warranty Parts Direct Program (WPD) Tier 2 enrollments at a reduced cost. Dell WPD is a service and support plan designed specifically to provide staff with the knowledge, and services necessary to efficiently support Dell systems within their own department. The Tier 2 designation allows participants to submit claims for reimbursement.
Annual enrollments and renewals purchased through the Computer Store cost only $130 each – a savings of $49 compared with Dells price of $179 each.
What’s Included in the Program?
- Dedicated Technical Support - Automatic Tier 2 designation
- Next-Business-Day service on parts dispatches
- Labor reimbursement - averaging $45 per request - credited directly to your budget (Note: Warranty service may only be performed on University-owned machines within your department.)
- Online training/test preparation
- Online (open book) certification exam
- Coverage for all Dell products (Dimension™ , Optiplex™ , Precision™ WorkStations, Latitude™ , Inspiron™ , PowerEdge™ and PowerVault™ Systems and Printers.)
How Do I get started?
Simply place an order on the Web for part # WPD001 and include the following information in the text field:
- First and last name of person to enroll in the program
- Email of person to enroll in the program
- Budget number to be used for reimbursement
How do I renew an existing enrollment?
You can renew an existing Tier 2 enrollment through the Computer Store at the cost of $130 each. Place an order on the Web for part # WPD001 and include your WPD ID# and budget number for reimbursement in the note field.
How will I receive my reimbursement?
In order to receive Tier 2 reimbursement, all reimbursement guidelines specified by Dell must be followed. The full list of guidelines is available on the Dell WPD site - log into the account, click on the Labor Reimbursement link then click on Labor Reimbursement Guidelines.
All claims submitted within a month are generated in a monthly report. The monthly report and check will be mailed to the Remittance Contact (Computer Store) separately within 60-90 days following the end of the month in which the claim was submitted. The Computer Store will then distribute the reimbursements via IBIS transaction using the budget information provided when the account is set up.
How do I get more information?
You can send an email to DellWPD@computerstore.pdu.edu or contact Robin Becker, General Manager, Penn State's Computer Store 814-865-7026.
